What SaaS Management Actually Is
Three problems get bundled under one name: knowing what you have, controlling what you spend, governing who reaches it. Each needs different work.
Explainer · 802 words
Foundations
Three separate problems share one name, and they need different work. Plus the field that does more than all the others combined: who is accountable for each application still being needed.
6 records · 4,636 words
IT Asset Management, and How It Differs
ITAM was built for things you can put a sticker on. SaaS breaks four of its assumptions, which is why the two get run separately.
Explainer · 764 words
The Inventory Problem
Every organisation that measures for the first time finds several times more applications than expected. Building the register takes weeks.
Procedure · 757 words
Shadow IT: Why It Exists
Unapproved tools appear because the approved path was slower than the problem. Treating it as indiscipline just produces better concealment.
Analysis · 759 words
Ownership: The Field That Makes It Work
An application without a named owner decays into a renewal nobody questions. Assigning ownership is the cheapest intervention available and the most resisted.
Procedure · 757 words
The Application Lifecycle
Seven stages, of which most organisations operate two. The gaps are where duplicate spend, orphaned accounts and unassessed data exposure accumulate.
Reference · 797 words