Office Staff

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  • Get your checklist to evaluate how much work your organization needs to accomplish and comply with eight employment laws enacted in Virginia on July 1, 2020. Most organizations, even small employers, will be impacted by those changes. Don't ignore these changes or it could be very costly.

  • Although they are not sexy, job descriptions are the basis for important HR systems. Think job ad for recruitment, job matching for pay comparisons or ADA accommodation. Unfortunately, too many organizations do not have job descriptions worth a D*$M!
    During the webinar we discuss:
    1. The 6 common problems with job descriptions and how to fix them,
    2. How to turn job descriptions into useful management documents.


  • Caregivers are the lifeblood of your agency. The office staff is its backbone.

    Too often, we fail to grasp the impact the office team has on client satisfaction, caregiver recruitment, and retention. Because they set the tone for your agency, your office staff determines its trajectory, either towards growth or stagnation.

    Find out how to get on track during this lively webinar.

    We discuss:

    1. Recruitment – Staffing for success
    2. Creating a culture of accountability
    3. Managing performance
    4. Keep the best when you find them
     
  • Caregiver Agency: Home Care Schedulers are often compared to the hub of a wheel. They are the linchpin that bring together clients and caregivers. Getting Schedulers trained on technical aspects and soft skills is essential to your agency’s success. This checklist highlights all aspects of what it takes to on-board schedulers for high performance. This is a must-have to upscale your office staff.
  • Everything you need to create and update your job descriptions

    Content of the Toolkit:

    1. Writing effective job descriptions
    2. What each section of a job description means
    3. Position analysis questionnaire
    4. Pre-interview instructions (optional)
    5. Example – Job description for Administrative Assistant

    Bonus Webinar – 6 pro tips to turn job descriptions into valuable management tool ($37 value)

  • Nicole Peretti is the Executive Director at Hurricane Marketing Enterprises (HME) the sales and marketing firm based in New Jersey. In this article, she shares her recipe for a mission-driven staff.
  • A successful manager, Nicole Peretti of Hurricane Marketing Enterprises leads a dynamic team of office staff and supervise the work of many coaches. She shares her experience how to develop an A+ office team in home care. In this article, you will learn how to:
    • Establish clear roles and responsibilities
    • Ensure the work gets done no matter what happens
    • Create a highly productive team.
  • When recruitment is tough, working hard to keep your existing employees makes sense!

    Don’t wait for a resignation notice to speak to your valued contributors.

    Keep your finger on the pulse and initiate regular stay interviews.

    The Stay Interview Guide has specific questions to guide your retention conversations whether you’re talking to new hires or to experienced employees.

    You can’t afford to lose your best staff so start stay interviews today to understand what makes employees “tick” and what could prompt them to leave. It couldn’t be any easier with this guide.

  • Driving productivity in the office requires a few simple techniques implemented consistently. Learn how to structure your regular touch points with staff, get more done and have happier employees with:

    • Daily stand-up meeting
    • Weekly individual review
    • Quarterly management review
  • In addition to the recognition activities you are doing across your agency, consider putting in place a specific recognition program for your office staff with professional development and individualized actions based on the Five Languages of Appreciation. It works!
  • One of the big selling points for both caregivers and clients is the careful matching of caregiver and client. 
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