Office Staff

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  • Caregiver Agency: Home Care Schedulers are often compared to the hub of a wheel. They are the linchpin that bring together clients and caregivers. Getting Schedulers trained on technical aspects and soft skills is essential to your agency’s success. This checklist highlights all aspects of what it takes to on-board schedulers for high performance. This is a must-have to upscale your office staff.
  • Get your checklist to evaluate how much work your organization needs to accomplish and comply with eight employment laws enacted in Virginia on July 1, 2020. Most organizations, even small employers, will be impacted by those changes. Don't ignore these changes or it could be very costly.
  • A successful manager, Nicole Peretti of Hurricane Marketing shares her tips for staff retention and employee recognition. Learn about her daily stand-up meeting. See how it drives office productivity and job satisfaction. Read about it in this article and learn how to can implement those in your business too!
  • One of the big selling points for both caregivers and clients is the careful matching of caregiver and client. 
  • A successful manager, Nicole Peretti of Hurricane Marketing Enterprises leads a dynamic team of office staff and supervise the work of many coaches. She shares her experience how to develop an A+ office team in home care. In this article, you will learn how to:
    • Establish clear roles and responsibilities
    • Ensure the work gets done no matter what happens
    • Create a highly productive team.
  • Nicole Peretti is the Executive Director at Hurricane Marketing Enterprises (HME) the sales and marketing firm based in New Jersey. In this article, she shares her recipe for a mission-driven staff.
  • When recruitment is tough, working hard to keep your existing employees makes sense!

    Don’t wait for a resignation notice to speak to your valued contributors.

    Keep your finger on the pulse and initiate regular stay interviews.

    The Stay Interview Guide has specific questions to guide your retention conversations whether you’re talking to new hires or to experienced employees.

    You can’t afford to lose your best staff so start stay interviews today to understand what makes employees “tick” and what could prompt them to leave. It couldn’t be any easier with this guide.

  • [Webinar] Your Office Team – Why it Matters and How to Upscale in 2018

    Caregivers are the lifeblood of your agency. The office staff is its backbone. Too often, we fail to grasp the impact the office team has on client satisfaction, caregiver recruitment and retention. Because they set the tone for your agency, your office staff determine its trajectory, either towards growth or stagnation. Find out how to get on track during this lively webinar. We discuss:
    • Recruitment – Staffing for success
    • Creating a culture of accountability
    • Managing performance
    • Keep the best when you find them

    [Webinar] Learn how you can have the most thorough interview a candidate will ever experience

    Have you ever wondered why a candidate who sounded so competent in the interview turned out to be a terrible employee?
    Good interviews REALLY make a difference. It’s the difference between a hiring mistake and a great employee.
    Learn how you can have the most thorough interview a candidate will ever experience. 
    Watch this webinar to learn techniques and how to prepare to make the most of your interviews & learn simple techniques and preparation tips to make the most of your interview time. Discover how to turn on-site interviews into powerful selling tools to get the best candidates to accept YOUR job offer.

    [Checklist] Create A Mission-Driven Team Checklist

    [Checklist] Create A Productive Team

    Driving productivity in the office requires a few simple techniques implemented consistently. Learn how structure your regular touch points with staff, get more done and have happier employees with:
    • Daily stand-up meeting
    • Weekly individual review
    • Quarterly management review

    [Checklist] Recognition for Office Staff

    In addition to the recognition activities you are doing across your agency, consider putting in place a specific recognition program for your office staff with professional development and individualized actions based on the Five Languages of Appreciation. It works!
  • Job Interview Questions:

    Recruitment is hard but also important! You need the right team to grow your business.
    By asking the right job interview questions and using years of interviewing experience, Anne-Lise provides professional support for your staffing needs. We take most of the hard work (and no guesswork!) out of the way for you.
    Here’s how it works:
    1. Anne-Lise writes the job ad to help you get the word out in your community.
    2. You advertise using your favorite job posting platform (if you don't have one, we can help!)
    3. She identifies the candidates who best match your needs.
    4. Anne-Lise interviews the top candidates on the phone and sends you a summary of each interview.
    5. You conduct the final interviews using the interview guide we create for you.
    Service fee: $450 and up.
  • Driving productivity in the office requires a few simple techniques implemented consistently. Learn how to structure your regular touch points with staff, get more done and have happier employees with:

    • Daily stand-up meeting
    • Weekly individual review
    • Quarterly management review
  • In addition to the recognition activities you are doing across your agency, consider putting in place a specific recognition program for your office staff with professional development and individualized actions based on the Five Languages of Appreciation. It works!
  • Everything you need to create and update your job descriptions

    Content of the Toolkit:

    1. Writing effective job descriptions
    2. What each section of a job description means
    3. Position analysis questionnaire
    4. Pre-interview instructions (optional)
    5. Example – Job description for Administrative Assistant

    Bonus Webinar – 6 pro tips to turn job descriptions into valuable management tool ($37 value)


  • Although they are not sexy, job descriptions are the basis for important HR systems. Think job ad for recruitment, job matching for pay comparisons or ADA accommodation. Unfortunately, too many organizations do not have job descriptions worth a D*$M!
    During the webinar we discuss:
    1. The 6 common problems with job descriptions and how to fix them,
    2. How to turn job descriptions into useful management documents.


  • Caregivers are the lifeblood of your agency. The office staff is its backbone.

    Too often, we fail to grasp the impact the office team has on client satisfaction, caregiver recruitment, and retention. Because they set the tone for your agency, your office staff determines its trajectory, either towards growth or stagnation.

    Find out how to get on track during this lively webinar.

    We discuss:

    1. Recruitment – Staffing for success
    2. Creating a culture of accountability
    3. Managing performance
    4. Keep the best when you find them
     
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