Home Care

  • Mentoring is key to improve caregiver retention. In this article, Anne-Lise Gere, SPHR shares what she has learned from working with many agencies as they launch their mentoring program. Using a couple of case studies, you will learn how mentoring programs actually work.
  • Caregiver retention is at a crisis point. Bad communication between the office and caregivers drives much of your turnover. In this insightful article, Anne-Lise Gere, SPHR addresses the main caregiver complaints and provide practical solutions to address them so you can improve caregiver turnover and save money on recruitment!
  • Your mindset (and that of your staff) directly influences how recruitment happens and your results. Use promotional and marketing techniques to grow your pool of applicants. And more importantly, recruiters need to get out of their comfort zone. Learn how from this article written by Anne-Lise Gere, SPHR
  • [Webinar] Your Office Team – Why it Matters and How to Upscale in 2018

    Caregivers are the lifeblood of your agency. The office staff is its backbone. Too often, we fail to grasp the impact the office team has on client satisfaction, caregiver recruitment and retention. Because they set the tone for your agency, your office staff determine its trajectory, either towards growth or stagnation. Find out how to get on track during this lively webinar. We discuss:
    • Recruitment – Staffing for success
    • Creating a culture of accountability
    • Managing performance
    • Keep the best when you find them

    [Webinar] Learn how you can have the most thorough interview a candidate will ever experience

    Have you ever wondered why a candidate who sounded so competent in the interview turned out to be a terrible employee?
    Good interviews REALLY make a difference. It’s the difference between a hiring mistake and a great employee.
    Learn how you can have the most thorough interview a candidate will ever experience. 
    Watch this webinar to learn techniques and how to prepare to make the most of your interviews & learn simple techniques and preparation tips to make the most of your interview time. Discover how to turn on-site interviews into powerful selling tools to get the best candidates to accept YOUR job offer.

    [Checklist] Create A Mission-Driven Team Checklist

    [Checklist] Create A Productive Team

    Driving productivity in the office requires a few simple techniques implemented consistently. Learn how structure your regular touch points with staff, get more done and have happier employees with:
    • Daily stand-up meeting
    • Weekly individual review
    • Quarterly management review

    [Checklist] Recognition for Office Staff

    In addition to the recognition activities you are doing across your agency, consider putting in place a specific recognition program for your office staff with professional development and individualized actions based on the Five Languages of Appreciation. It works!
  • Office Staff set the tone for your caregiver agency. Asking the right caregiver interview questions will set your agency on the path for growth.
    Here’s how it works:
    1.     We provide you with the job ad to help you get the word out in your community. Anne-Lise will and help you identify the candidates who best match your needs.
    2.     As the business owner, you conduct the initial screening of resumes you receive using our resume screening tool.
    3.     You interview with each candidate using our interview guide and select the top three.
    4.     Anne-Lise will interview each candidate on the phone, send you a summary of the interviews and work with you to make an offer to the best candidate.
  • Train your staff with an exclusive  2-hour webinar led by Anne-Lise Gere, SPHR. Note: the webinar can accommodate multiple locations. What is covered during your session:
    • How to structure a successful mentoring program?
    • Identify your best mentors?
    • Role & responsibilities of a caregiver mentor and agency management
    We will also practice important skills to successful mentoring:
    • Listening
    • Feedback
    • Mentoring phone calls
Go to Top