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  • Train your staff with an exclusive  2-hour webinar led by Anne-Lise Gere, SPHR. Note: the webinar can accommodate multiple locations. What is covered during your session:
    • How to structure a successful mentoring program?
    • Identify your best mentors?
    • Role & responsibilities of a caregiver mentor and agency management
    We will also practice important skills to successful mentoring:
    • Listening
    • Feedback
    • Mentoring phone calls
  • Office Staff set the tone for your agency. Getting this right will set your agency on the path for growth.
    Here’s how it works:
    1.     We provide you with the job ad to help you get the word out in your community. Anne-Lise will and help you identify the candidates who best match your needs.
    2.     As the business owner, you conduct the initial screening of resumes you receive using our resume screening tool.
    3.     You interview with each candidate using our interview guide and select the top three.
    4.     Anne-Lise will interview each candidate on the phone, send you a summary of the interviews and work with you to make an offer to the best candidate.
  • [Webinar] Your Office Team – Why it Matters and How to Upscale in 2018

    Caregivers are the lifeblood of your agency. The office staff is its backbone. Too often, we fail to grasp the impact the office team has on client satisfaction, caregiver recruitment and retention. Because they set the tone for your agency, your office staff determine its trajectory, either towards growth or stagnation. Find out how to get on track during this lively webinar. We discuss:
    • Recruitment – Staffing for success
    • Creating a culture of accountability
    • Managing performance
    • Keep the best when you find them

    [Webinar] Learn how you can have the most thorough interview a candidate will ever experience

    Have you ever wondered why a candidate who sounded so competent in the interview turned out to be a terrible employee?
    Good interviews REALLY make a difference. It’s the difference between a hiring mistake and a great employee.
    Learn how you can have the most thorough interview a candidate will ever experience. 
    Watch this webinar to learn techniques and how to prepare to make the most of your interviews & learn simple techniques and preparation tips to make the most of your interview time. Discover how to turn on-site interviews into powerful selling tools to get the best candidates to accept YOUR job offer.

    [Checklist] Create A Mission-Driven Team Checklist

    [Checklist] Create A Productive Team

    Driving productivity in the office requires a few simple techniques implemented consistently. Learn how structure your regular touch points with staff, get more done and have happier employees with:
    • Daily stand-up meeting
    • Weekly individual review
    • Quarterly management review

    [Checklist] Recognition for Office Staff

    In addition to the recognition activities you are doing across your agency, consider putting in place a specific recognition program for your office staff with professional development and individualized actions based on the Five Languages of Appreciation. It works!
  • This bundle includes:

    ebook: Seven Ways to Recruit & Retain Millennial Caregivers

    [Webinar] Learn how you can have the most thorough interview a candidate will ever experience:

    Have you ever wondered why a candidate who sounded so competent in the interview turned out to be a terrible employee? Good interviews REALLY make a difference. It’s the difference between a hiring mistake and a great employee. Learn how you can have the most thorough interview a candidate will ever experience. Watch this webinar to learn techniques and how to prepare to make the most of your interviews.  Learn these simple techniques and preparation tips to make the most of your interview time. Discover how to turn on-site interviews into powerful selling tools to get the best candidates to accept YOUR job offer.

    [Checklist] Attract More Applicants – The Ultimate Checklist

    Create a successful caregiver Recruitment plan using a multi-prong approach: Digital advertising – Improve the impact of your online job posting Face to Face advertising – How to leverage the community events your agency attends to benefit recruitment too! Peer to peer advertising – Your employee are your ambassadors and your best advertising. Reward them with a referral bonus and a plan that words for the long run. Find the PCA class / CNA training schools in your area and partner with them. Use this checklist to identify what your agency is already doing and how to improve on its execution. Consider adding a few new recruitment activities to attract more caregivers.  
  • This bundle includes:

    [CHECKLIST] Create a Mission-Driven Team

    Every agency is driven by a strong sense of mission. Create or update yours. The mission only comes alive when it is expressed through your staff. See how you can implement (or re-launch) your mission with those key employees. THIS IS AN EXCLUSIVE CHECKLIST FOR THIS BUNDLE, not available anywhere else!

    [Webinar] Save real $$ in home care. Start caregiver mentoring

    Learn how to implement a caregiver mentoring program for your agency.

    [Checklist] Start Your Caregiver Mentoring Program

    Are you struggling with caregiver turnover? Are you losing caregivers faster than you can recruit? It’s time to act. It’s time to start your mentoring program! Mentoring is a unique way to invest in caregivers. It supports and encourages them to stay with your agency by developing:
    • An early bond between caregivers and your agency
    • Skills so caregivers feel more confident in their ability to do a good job
    • Problem solving and resilience
    This checklist contains over 50 different ideas and tips to launch a mentoring program that will work for your agency. Don’t start a mentoring program without this checklist!
  • Everything you need to create and update your job descriptions

    Content of the Toolkit:

    1. Writing effective job descriptions
    2. What each section of a job description means
    3. Position analysis questionnaire
    4. Pre-interview instructions (optional)
    5. Example – Job description for Administrative Assistant

    Bonus Webinar – 6 pro tips to turn job descriptions into valuable management tool ($37 value)

  • Learn how to implement a caregiver mentoring program for your agency. 
  • Create a successful caregiver Recruitment plan using a multi-prong approach:

    1. Digital advertising – Improve the impact of your online job posting
    2. Face to Face advertising – How to leverage the community events your agency attends to benefit recruitment too!
    3. Peer to peer advertising – Your employee are your ambassadors and your best advertising. Reward them with a referral bonus and a plan that words for the long run.
    4. Find the PCA class / CNA training schools in your area and partner with them.

    Use this checklist to identify what your agency is already doing and how to improve on its execution. Consider adding a few new recruitment activities to attract more caregivers.

  • Have you ever wondered why a candidate who sounded so competent in the interview turned out to be a terrible employee?
    Good interviews REALLY make a difference. It’s the difference between a hiring mistake and hiring a great employee.
    Learn how you can have the most thorough interview a candidate will ever experience. 
    Watch this webinar to learn techniques and how to prepare to make the most of your interviews & learn simple techniques and preparation tips to make the most of your interview time. Discover how to turn on-site interviews into powerful selling tools to get the best candidates to accept YOUR job offer.

  • Although they are not sexy, job descriptions are the basis for important HR systems. Think job ad for recruitment, job matching for pay comparisons or ADA accommodation. Unfortunately, too many organizations do not have job descriptions worth a D*$M!
    During the webinar we discuss:
    1. The 6 common problems with job descriptions and how to fix them,
    2. How to turn job descriptions into useful management documents.


  • Caregivers are the lifeblood of your agency. The office staff is its backbone.

    Too often, we fail to grasp the impact the office team has on client satisfaction, caregiver recruitment and retention. Because they set the tone for your agency, your office staff determine its trajectory, either towards growth or stagnation.

    Find out how to get on track during this lively webinar.

    We discuss:

    1. Recruitment – Staffing for success
    2. Creating a culture of accountability
    3. Managing performance
    4. Keep the best when you find them