2019 is the Year of Caregiver Retention at Gere Consulting. I strive to bring you the latest on how to keep caregivers and reduce turnover You may have heard me say this before “Retention is the new recruitment.” Keeping caregivers is critical to the success of your agency.

Recently, I started working with Stacy Connolly and her colleagues from Touching Hearts At Home. I was impressed by all the things Stacy has put in place to 
improve the caregiver experience at the agency. In fact, “Director of Caregiver Experience” is her job title!

The real attention grabber is their retention numbers. Caregiver turnover hovers around 20 percent, a far cry from 82 percent industry-wide.