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Legal concerns for your home care agency?

Those guys have seen it all and told the tale at the Private Duty Conference last month. Homecare executives are aware their industry is the #1 target for FLSA claims. Two hundred and fifty gathered expectantly at the 19th Private Duty conference with questions to stump the attorneys. Angelo Spinola of Littler Mendleson and Bob King of Legally Nanny were on stage for legal wisdom and stories from the courtrooms. These are the top points brought up during the lively Q&A session: Lawsuits following the end of companion exemption – In the case of challenges on overtime pay for caregivers, …

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Future of Homecare– Collect Data and Learn From Tech Disrupters

A couple of weeks ago, I went to Las Vegas, I had the privilege to attend the National Private Duty Conference expertly put together by Decision Health. I was there to speak on the necessary HR Systems to be an employer of Choice. I also wanted to immerse myself in the latest trends in home care and be exposed to the best minds in the industry. And the conference didn’t disappoint! Derek Jones of ClearCare, one of many software companies competing in the homecare sector, gave a compelling presentation on the trends affecting the homecare industry. Homecare is not yet …

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Home Care Becomes No. 1 Target for Wage & Hour Lawsuits

Last week I attended the fall conference of the Virginia Association of Personal Care Providers. I shared my experience of working with caregiver recruitment and retention in home care. Attorney Betsy Davis  followed and talked about the new FLSA regulations affecting payment of overtime for office staff. As home care scrambles to comply with these new regulations, the number of lawsuits against them has soared since 2014. Between overtime pay for caregivers, the pressure on hourly wages and the upcoming FLSA changes, home care is under close scrutiny to comply with the Federal Labor Standards Act (FLSA). In less than …

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Here’s Your Silver Bullet To Retain Caregivers

Caregiver training has been on my mind. At the Hurricane Marketing Boot Camp in June, several presentations talked about the importance of caregiver training and how to do better. You know it and you see it: a well-trained caregiver is confident and gives confidence to clients’ families that their loved ones are receiving excellent care in their home. Although there are very few silver bullets in home care, a solid caregiver training might well be that rare gem with benefits galore. Why train your caregivers? On so many levels, investing in caregiver training is a smart business decision. Granted training …

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Staggering Cost Of Caregiver Turnover: Focus on Caregiver Retention

Putting a dollar figure on the cost of employee turnover allows business owners to grasp the impact employee turnover on their bottom line. It turns an HR problem into a business problem. Research by the Center of American Progress estimates the cost of turnover at 16 percent of an employee’s annual salary in jobs paying less than $30,000 a year. A “back-of-the-envelope” calculation shows this amounts to at least $2,500 per caregiver. This is a staggering number. That’s why we are addressing the topic caregiver retention during the month of October. What is turnover? Turnover is the rate at which …

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Hurricane Marketing Boot Camp Highlights

As a speaker at the Hurricane Marketing Boot Camp last week in New Jersey, I was privileged to meet many of owners and administrators of home care agencies, hospice care and nursing facilities. It’s a great place to learn about the industry, its joys and challenges. Another perk of being in attendance was the chance to listen to fellow speakers. No one can be indifferent to the phenomenal performance delivered by Steve “The Hurricane” Weiss. Steve shares real world home care experience, broad marketing expertise in the industry and a foolproof system to develop referral sources and create power partners. JC Weber and …

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Six Tips to Improve Caregiver Retention

Home care providers don’t need to be reminded of the caregiver shortage. They experience it every day. It’s the reason why they have to turn down new clients. The demand for home care services keeps growing with more seniors aging at home and yet the industry is experience growing pains. Home care cannot attract enough caregivers to keep up with the growing demand for services. The Bureau for Labor Statics projects that the number of jobs in home health will grow by 38% and add 350,000 direct care workers. That’s one of the fastest growing occupations in the nation. Home …

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No Union, No Worry – Not So Fast

Last year, the rules for unionization campaign were changed. Unions have now a better shot at mounting a successful campaign to organize your employees. This is of particular concern to home care employers. Although fragmented, the industry is being targeted by the Service Employee International Union (SEIU) and its long-term care division. Last summer, a client asked me to deliver a session on union awareness to the entire staff, including the caregivers. This type of proactive step brings awareness of what a union campaign looks like, and what unionization could mean for employee relations in your agency. Speaking from experience …

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Open Season On The Flu

While we have enjoyed a mild fall, flu is on its way. Every fall, I get my flu shot because when I was in college I got the flu and it made me terribly sick. This experience left a lasting impression. I am determined not to be victim of the flu again. Many employers and those in the health-related fields might consider mandatory vaccination policies for their employees. Protecting patients, fellow employees, and the public at large provide many incentives for health care providers to encourage flu vaccination. However mandatory vaccinations are hotly debated. Last year, the Center for Disease Control (CDC) admitted …