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Caregiver Selection is Worth While

  Successful home care agencies spend time selecting their caregivers carefully. “We usually spend 3 hours with applicants in the office going through assessments and interview,” says Nicol Rupolo of ComForCare in Connecticut. “It’s very important to me because a caregiver is an investment.” Tom Knox, CEO of Senior Corp, likes to keep the selection process fairly simple. However, he believes in getting two pairs of eyes on a candidate. “It is essential to selecting the best. Having a standard set of interview questions is also important to keep the selection consistent over time especially when there are several office …

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How is Your Hiring Funnel and Recruitment Process?

Most businesses spend time working on their marketing funnel. The marketing funnel is a visual representation of the steps it takes to turn leads into paying customers. When it comes to recruitment, it isn’t too different. With the hiring process, we try to turn recruitment leads into new hires. Hence, the term “Hiring Funnel.” In these times of caregiver shortage, home care agencies must have a deliberate process to find the right caregivers to support the growth of the business. They need a hiring funnel. As a “system person”, I visualize the recruitment process as a series of steps. When …

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What’s on the Horizon for the Home Care Industry?

Last week, I attended the monthly meeting for my local chapter of the Society for Human Resources (SHRM). The topic on the agenda: Employment Law Update for 2017. We were fortunate to have a distinguished panel of 6 attorneys who shared their wisdom and their forecast of what to expect with the new year and a new administration in Washington. Four items relevant to the home care industry caught my attention: The joint employer issues are not going away anytime soon, even with a Republican Congress and pro-business President. This is followed closely by agency owners who belong to a …

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Legal concerns for your home care agency?

Those guys have seen it all and told the tale at the Private Duty Conference last month. Homecare executives are aware their industry is the #1 target for FLSA claims. Two hundred and fifty gathered expectantly at the 19th Private Duty conference with questions to stump the attorneys. Angelo Spinola of Littler Mendleson and Bob King of Legally Nanny were on stage for legal wisdom and stories from the courtrooms. These are the top points brought up during the lively Q&A session: Lawsuits following the end of companion exemption – In the case of challenges on overtime pay for caregivers, …

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Future of Homecare– Collect Data and Learn From Tech Disrupters

A couple of weeks ago, I went to Las Vegas, I had the privilege to attend the National Private Duty Conference expertly put together by Decision Health. I was there to speak on the necessary HR Systems to be an employer of Choice. I also wanted to immerse myself in the latest trends in home care and be exposed to the best minds in the industry. And the conference didn’t disappoint! Derek Jones of ClearCare, one of many software companies competing in the homecare sector, gave a compelling presentation on the trends affecting the homecare industry. Homecare is not yet …

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Home Care Becomes No. 1 Target for Wage & Hour Lawsuits

Last week I attended the fall conference of the Virginia Association of Personal Care Providers. I shared my experience of working with caregiver recruitment and retention in home care. Attorney Betsy Davis  followed and talked about the new FLSA regulations affecting payment of overtime for office staff. As home care scrambles to comply with these new regulations, the number of lawsuits against them has soared since 2014. Between overtime pay for caregivers, the pressure on hourly wages and the upcoming FLSA changes, home care is under close scrutiny to comply with the Federal Labor Standards Act (FLSA). In less than …