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Staggering Cost Of Caregiver Turnover: Focus on Caregiver Retention

Putting a dollar figure on the cost of employee turnover allows business owners to grasp the impact employee turnover on their bottom line. It turns an HR problem into a business problem. Research by the Center of American Progress estimates the cost of turnover at 16 percent of an employee’s annual salary in jobs paying less than $30,000 a year. A “back-of-the-envelope” calculation shows this amounts to at least $2,500 per caregiver. This is a staggering number. That’s why we are addressing the topic caregiver retention during the month of October. What is turnover? Turnover is the rate at which …

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Hurricane Marketing Boot Camp Highlights

As a speaker at the Hurricane Marketing Boot Camp last week in New Jersey, I was privileged to meet many of owners and administrators of home care agencies, hospice care and nursing facilities. It’s a great place to learn about the industry, its joys and challenges. Another perk of being in attendance was the chance to listen to fellow speakers. No one can be indifferent to the phenomenal performance delivered by Steve “The Hurricane” Weiss. Steve shares real world home care experience, broad marketing expertise in the industry and a foolproof system to develop referral sources and create power partners. JC Weber and …

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Six Tips to Improve Caregiver Retention

Home care providers don’t need to be reminded of the caregiver shortage. They experience it every day. It’s the reason why they have to turn down new clients. The demand for home care services keeps growing with more seniors aging at home and yet the industry is experience growing pains. Home care cannot attract enough caregivers to keep up with the growing demand for services. The Bureau for Labor Statics projects that the number of jobs in home health will grow by 38% and add 350,000 direct care workers. That’s one of the fastest growing occupations in the nation. Home …

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No Union, No Worry – Not So Fast

Last year, the rules for unionization campaign were changed. Unions have now a better shot at mounting a successful campaign to organize your employees. This is of particular concern to home care employers. Although fragmented, the industry is being targeted by the Service Employee International Union (SEIU) and its long-term care division. Last summer, a client asked me to deliver a session on union awareness to the entire staff, including the caregivers. This type of proactive step brings awareness of what a union campaign looks like, and what unionization could mean for employee relations in your agency. Speaking from experience …

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Open Season On The Flu

While we have enjoyed a mild fall, flu is on its way. Every fall, I get my flu shot because when I was in college I got the flu and it made me terribly sick. This experience left a lasting impression. I am determined not to be victim of the flu again. Many employers and those in the health-related fields might consider mandatory vaccination policies for their employees. Protecting patients, fellow employees, and the public at large provide many incentives for health care providers to encourage flu vaccination. However mandatory vaccinations are hotly debated. Last year, the Center for Disease Control (CDC) admitted …

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Overtime Implementation – The Caregiver’s Perspective

Caregivers in the home care industry are now eligible for overtime pay when they work more than 40 hours a week. This change in the Wage & Hour rules came into effect on October 13th and the Department of Labor (DOL) is ramping up enforcement in these early days of the new rule. My last blog post examined the implementation of overtime pay from the business perspective of owners in the home care industry. This week, let’s consider what the change means for the caregivers. Although changes are afoot, they are not translating in larger pay checks for most caregivers. …

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Implementing Overtime – Business Perspective Of Home Care Providers

Home care providers are now on the hook for overtime pay for caregivers working over 40 hours a week. This change in the Wage & Hour rules had been in the works since 2013. Despite several judicial appeals, it came into effect on October 13th. So a month on, it’s time to examine how overtime pay is affecting business for home care agencies. Around the country, providers need to figure out : Whether overtime pay significantly impacts their business model, How to handle the additional labor cost, When to communicate the cost increase to their clients.  Reality of overtime cost not …

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What Time Is It In Homecare ? It’s Overtime Pay For Caregivers

The new pay requirements for caregivers kicked in last week, on October 13th. – Have you  adjusted your payroll? – Do you know how much overtime pay will really cost? – How much time do your caregivers spend travelling from one client to the next? – Does your caregiver handbook reflect the new pay practices? Like most agency directors, you have started working on overtime pay for caregivers and found it confusing. “Where do I start? It’s overwhelming,” my clients are saying to me. You don’t have much time to figure this out. Actually, it’s already here! You know you need to run some numbers but you are …

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Highlights From The VA Personal Care Provider Conference

 If you did not attend the Fall Conference of the Virginia Personal Care Providers, you missed out on interesting presentations and a great opportunity for networking. I attended as a vendor. Thank you to all who stopped by my booth and greeted me! One of my personal favorite for this conference was the keynote presentation by Steve “The Hurricane” Weiss. Steve was a very successful homecare administrator who now works as marketing guru specializing in private duty care home care. His presentation yesterday focused on the 5 pillars of a successful referral programs. He generates a lot of energy and buzz …