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The Benefits of Caregiver Mentoring

Recruitment is important but retention is critical. In a context of caregiver shortage, keeping the good caregivers is paramount to the success of any agency. And to conclude our month-long series, I will hold a free webinar next Tuesday on caregiver mentoring titled “How to Save Real $$ in Homecare with Caregiver Mentoring.” Register here if you want to learn more. Caregiver mentoring works because caregivers like what it offers them. Here are 4 benefits of starting a mentoring program for your new caregivers. Break the isolation For newly hired caregivers, having a mentor promotes a sense of belonging to …

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Tips for Success with Caregiver Mentoring

Do you want tips to successfully hiring caregivers? This month, we are all about caregiver mentoring because recruiting without keeping those new caregivers is a waste of time and resources. So if you don’t like wasting money, listen up! Caregiver mentoring is one of the best ways to retain the caregivers you recruited so carefully. However, mentoring is no easy fix. Here are tips for successful implementation Success Tip #1 – Choose wisely Selecting the right employees to become mentors to new caregivers is crucial. Besides the obvious need to understand the job of a caregiver, successful mentors have to …

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The Business Case of Caregiver Mentoring

  Retention is the best way to save real $$ in your home care business. Don’t get me wrong, recruitment is still important in home care. We work on it every day with my clients. However, retention is critical. A good way to summarize is a term coined by Aaron Marcum of Home Care Pulse. If you have ever heard Aaron speak he talks about “Recruiting for retention.” It not only sounds good, it’s a necessity. Sustainable Growth, Not Constant Recruiting Ruben Trevino of ABC Senior Care likes to say that home care cannot just be a recruiting machine. Too …

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Tips for Success When Hiring Caregivers

In the past month, I have spoken to many home care owners about recruitment and retention of caregivers. They sign up for a strategy call because they need more caregivers. Marty from Ohio told me “This is our number one priority. We have more clients than we can service. Our stumbling block is not enough caregivers.” The business can only grow if we grow the workforce. Are you in the same situation? The most successful home care agencies consider the recruitment of caregivers a priority for their business. Home care agencies, private duty and Medicare certified, are very keen to …

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Combat The Plague of Candidates Not Showing Up for Interviews

Recently, Lynne of Visiting Angels wrote to me: “The biggest issue we have is getting caregivers to commit to the interview and to show up for Orientation. Only one in five will show up for an interview and only three quarter show up to Orientation after the job offer is made.” I hear it all the time: caregivers want work but they are not willing to commit to an interview. Worse, they don’t call to cancel or reschedule their interview. Recruiters waste time preparing for interviews and waiting for candidates who don’t show up! Today, I want to share experiences …

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Caregiver Selection is Worth While

  Successful home care agencies spend time selecting their caregivers carefully. “We usually spend 3 hours with applicants in the office going through assessments and interview,” says Nicol Rupolo of ComForCare in Connecticut. “It’s very important to me because a caregiver is an investment.” Tom Knox, CEO of Senior Corp, likes to keep the selection process fairly simple. However, he believes in getting two pairs of eyes on a candidate. “It is essential to selecting the best. Having a standard set of interview questions is also important to keep the selection consistent over time especially when there are several office …

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Professional Training Schools – Your Partner In Caregiver Recruitment

Several years ago I was a recruiter at a Procter & Gamble Technical Center. The labs had many open positions but there were not enough quality candidates coming through. I noticed the best lab technicians came from a small number of technical schools so I decided to investigate. The story reminds me of what many home care agencies are facing today: a shortage of quality caregivers. Traveling with a lab manager, I met with the school administrators and explained our desire to establish a partnership. We offered internships and full-time jobs to their students. We were the first company to …

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Online Job Posting or Not to Attract Candidates

A few weeks ago, we talked about the three steps in the hiring funnel. This time, let’s take an in-depth look into how agencies get applicants. This is the first step in recruitment, the one I call Attraction. With the internet omnipresent in our lives, online job posting boards have brought many new possibilities to connect with a wider pool of potential employees. Besides wider access, online ads are a very cheap and sometimes a free way to advertise your positions. Let’s consider the role online ads should have in your attraction strategy to recruit caregivers. For sure, there is …

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How is Your Hiring Funnel and Recruitment Process?

Most businesses spend time working on their marketing funnel. The marketing funnel is a visual representation of the steps it takes to turn leads into paying customers. When it comes to recruitment, it isn’t too different. With the hiring process, we try to turn recruitment leads into new hires. Hence, the term “Hiring Funnel.” In these times of caregiver shortage, home care agencies must have a deliberate process to find the right caregivers to support the growth of the business. They need a hiring funnel. As a “system person”, I visualize the recruitment process as a series of steps. When …

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What’s on the Horizon for the Home Care Industry?

Last week, I attended the monthly meeting for my local chapter of the Society for Human Resources (SHRM). The topic on the agenda: Employment Law Update for 2017. We were fortunate to have a distinguished panel of 6 attorneys who shared their wisdom and their forecast of what to expect with the new year and a new administration in Washington. Four items relevant to the home care industry caught my attention: The joint employer issues are not going away anytime soon, even with a Republican Congress and pro-business President. This is followed closely by agency owners who belong to a …