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Finish The Year Strong – 2018 The Year of the Office Staff

2018 was the year of the Office Staff at Gere Consulting. Why? Because after the year of the caregiver in 2017, it became apparent that caregivers are the lifeblood of an agency and the office staff is its backbone. 2018 was the year when we took stock of the impact office employees have on client satisfaction, caregiver recruitment and retention. Because it sets the tone for your agency, your office staff determine its trajectory, towards growth or stagnation. They impact so many aspects of your business. No agency can thrive if the office positions are not staffed properly. We put …

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Better Caregiver Interviews

I am delighted to welcome back Maggie Keen, VP of Strategic Initiatives at, as my guest today. In her previous article on the rising caregiver wages, she shared valuable information on how much agencies should pay their caregivers. This week, Maggie shares the 8 critical questions you need to answer for caregiver applicants. By structuring your on-site interviews around those 8 factors, you are more likely to get a positive outcome when you extend a job offer. As always, I want your agency to be the best it can be. Read on and implement! At My, we get many questions regarding interviews …

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On-site Interviews – Selection & Selling

We all know that hiring is a two-way street. You assess the candidates for skills, attitude, and availability to work. And in turn, candidates assess your agency to decide whether it is the right place for them. When you decide to bring a perspective caregiver for an in-person interview, you want to make the most of the time and effort both parties put in. In my mind, great on-site interviews create a WOW factor that will make your organization stand out from other employers AND allow you to select the best-qualified candidates. To create the WOW factor you need two …

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Rising Caregiver Wage

I am delighted to welcome back Maggie Keen, VP of Strategic Initiatives at, as a guest blogger. She brings a wealth of information about the rising wages in home care. This is clearly good news for employees who work hard and don’t always get the recognition they deserve. For agency owners, the rising wages put a squeeze on their tights margins. Her article answers this important question: How much should I pay my caregivers? It’s no secret that recruitment in home care is getting more difficult. With increased competition from other providers and demand for services outpacing the growth in …